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Americans Quit & Canadians Stay: Could It Be the Hedonic Treadmill?

Let’s be direct. U.S workers are quitters. And a recent experience put that into full perspective when a client company executive said, “Let’s just work on cutting turnover in the U.S. Our Canadian plants always have low turnover”. Other executives have said similar things over the years so this time I looked it up.

Is Amazon’s Return-to-Office Bellwether for WFH’s Future?

Monday, Amazon CEO Andy Jassy sent a memo to employees outlining several cultural and operational changes including mandating a full return to the office at the start of 2025. For many future years we will read reports and say, “The pandemic caused that” and at top of the list is the work-from-home (WFH) phenomena that today has led to an increased level of tension between employees who have embraced it and employers, like Amazon, who are over it.

What’s a Direct Route to Distinguishing Your Culture?

Making the connection between culture and people is every company’s objective, as every company wants a good one. According to Harvard Business Review, 89% of companies want a culture of productivity and collaboration. So if our culture is 89% similar to so many others, how do we distinguish ourselves when hiring, engaging, and retaining the very best talent?

How Much Are Worker Shortages Impacting Customer Service Today?

It’s become common to complain about poor customer service, mutterings by those with clear memories of right-in-front-of-me employees who were eager to help. And those who mutter are right because a full 75% of American businesses have already turned away customers or cut operating hours because they can’t hire enough staff, making us wonder how much worse customer service can become.

Without Immigrants, U.S. Working-Age Population Would Shrink

Those who have recently immigrated are working, as their workforce participation rate…the percent who hold jobs or are actively looking for jobs…is 67% compared to the overall US average of 62%. So as immigrants continue to strengthen our economy, we have far too much anti-immigration sentiment at our nation’s core, and those feelings must be addressed if we are to attract the best of the best to our country.

What 60 MINUTES Got Wrong About WFH Commercial Real Estate Crisis

60 MINUTES did a deep dive into the pending commercial real estate crisis connected to work from home and the “stalled out” return-to-office movement. The wrong part of the report is that the pandemic is the root cause of this coming economic catastrophe. While the pandemic sparked it, the real cause is that today, CEOs cannot demand return-to-office because current workforce shortages give employees unprecedented power to say “no”.

Confirmed: Mandated Return-to-Office = Higher Turnover

The forced work-from-home in 2020 and 2021 has led to two immediately-recognizable acronyms: WFH for work-from-home and RTO for return-to-office. From the employee side, WFH represents options. For employers, the combination of WFH + RTO = higher turnover, worse recruiting, and for-certain-resulting lower productivity.

Older Workforce Part II: Confession of Someone Who Could Retire

The Wall Street Journal recently did a deep dive into the benefits of hiring older workers as right now people 55 and older are the fastest-growing segment of our workforce according to federal data. WSJ went on to profile older workers on why they are choosing to keep working.

“The Great Resignation” Mid-Year Report

Here’s a mid-2022 data update that perhaps best predicts the futures of both “The Great Resignation” and our total economy. Let’s compare three key economic indicators for the period ending December 31st, 2021 to six months later ending in June of this year.

Job Level Turnover, “The Great Resignation” Surprise

The common belief is that the employees quitting during “The Great Resignation” are young and don’t make much money, so replacing their meager incomes is easily done with an Uber application. While true, two new reports throw a heavy wrench into the assumption the majority of quits are entry-level workers.