Stay Interviews

Why Employee Surveys Fail to Truly Boost Engagement

Why Employee Surveys Fail to Truly Boost Engagement
Employee engagement strategies often fail due to over-reliance on surveys which many employees distrust. The key to success is recognizing that engagement goes beyond a simple survey score and ensuring executives and managers view engagement and retention as critical metrics that influence overall operational performance, especially through strong leader-employee relationships.
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Requiem: The End of Exit Interviews

End of Exit Interviews
While exit surveys bring a concept that at first glance should be helpful to our overall retention quest, the combination of poor survey design, minimal truth-telling, and the absence of constructive follow-up all dilute their value. You should be asking “Why do you stay?” versus “Why are you leaving?” to get better employee retention data for your company.
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Want to Implement Stay Interviews Internally? Join Me at Disney

Implement Stay Interviews Internally
Each week I present here the absolute best information and solutions to implement Stay Interviews and cut employee turnover. But today, I want to invite you to spend a few days in Florida learning it all such that you could return home to MAKE IT HAPPEN…to not only reduce turnover but also slash open jobs, make real employee engagement happen, and improve productivity across your company.
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How Much Are Worker Shortages Impacting Customer Service Today?

Worker Shortages Impacting Customer Service
It’s become common to complain about poor customer service, mutterings by those with clear memories of right-in-front-of-me employees who were eager to help. And those who mutter are right because a full 75% of American businesses have already turned away customers or cut operating hours because they can’t hire enough staff, making us wonder how much worse customer service can become.
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The Room-Silencing Question at SHRM Las Vegas

Room-Silencing Question
At SHRM Talent Conference 2024 I asked the room this question: Who here has ever heard of one manager getting fired for a low employee engagement survey score? Please raise your hand if you can think of even just one. The only sound was the 400-plus attendees turning in their seats to see if anyone raised their hands. There were no hands up.
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