Stay Interviews

The Harvard Business Review has a reputation as the leading deep-thinking research publication for organizations to reach their highest performance levels. A recent report certainly meets that standard and provides one key retention instruction for executives of all industries.

Exit interviews are often constructed so poorly that the most common leave reason is “better opportunity”. How can HR possibly quantify what “better opportunity” means? Perhaps managers should be asking their current employees why they stay.

Jim Clifton is CEO of Gallup one of his book’s contains a most interesting subtitle that uses the phrase, “team leaders.” Jim’s use here is very purposeful, as he makes clear in the book, and from work we’ve done, I can tell you organizations that leverage team leaders cut turnover by greater than 30%.

Human Resources work is now, more than ever, in the bullseye of turnover, engagement, retention, and recruiting challenges that are being exacerbated by The Great Resignation with no end in sight. I know you accept this challenge, but do you have a plan for improving retention that you know you can count on to work today, tomorrow, and with whatever the future holds?