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Seven Proofs Managers Drive Retention, Not HR

Seven Proofs Managers Drive Retention, Not HR
Two years ago, at SHRM21, I gave a presentation called Seven Proofs That Managers Drive Engagement & Retention, Not HR. It was clear then that there was a disconnect between what research tells us and what we do to improve retention. I’m revisiting my notes from that event to see how far retention efforts have come in two years.
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Gallagher Reports #1 Workforce Priority is Still Turnover

Gallagher Reports #1 Workforce Priority is Still Turnover
The highly-respected Gallagher 2023 Workforce Trends Report survey of 4,000+ organizations says that employee retention remains priority #1. Not only did 66% of HR executives say so, but more than half of operations executives did as well. So businesses who must get product out the door now see turnover as their main obstacle, just as nurse turnover drives patient-care shortcomings and ever-increasing agency costs.
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How To Make Four-Day Workweeks Work…And Cut Turnover

How To Make Four-Day Workweeks Work…And Cut Turnover
Four-day workweeks feel trendy, almost fad-like, but data shows its popular with employees. On the company side, data suggests work satisfaction and productivity is up, recruiting is easier…and turnover is down. And during these days of extreme workforce shortages, every company is seeking a recruiting edge. Could this be “it”?
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Which Generation Has Fastest-Growing Workforce?

fastest growing generation in workforce
Right now, people 55 and older are the fastest-growing segment of our workforce according to federal data. We should leave past assumptions and biases behind us, like everyone quits at 65, and focus on this recruiting opportunity, whereby some of the very best workers are in fact coming back to the workforce and are available to us.
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From SHRM23 Las Vegas: Is It Pay?

From SHRM23Las Vegas: Is It Pay?
When employees seek support regarding any of their daily employee needs, their supervisor is their go-to source. First-line supervisors drive no less than 50% of turnover and 70% of engagement. Research and data support that if the boss is seen as trustworthy, the number of reasons to leave diminish significantly, including leaving for pay.
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The Best Data Chart to Cut Your Turnover

best turnover data chart
The key to cutting turnover is leader accountability and the key to holding individual leaders accountable is to have robust retention data. When individual managers are responsible to input retention data and the reports are used for accountability, it communicates that retention accountability is real and they should forecast carefully, build stay plans to increase retention, and most importantly achieve their retention goals.
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How Bad Managers Drive Turnover

Bad Managers Drive Turnover
Is it just a coincidence that the worst managers usually blame their employee turnover on pay? Not enough staff? HR recruits ineffective workers? That leaders see employees’ reasons for leaving as every possible one but themselves? I think not.
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