Why “Team Leaders” Matter
The organization that leveraged team leaders cut turnover by greater than 30%, while the other company saw much smaller reductions.
Accountability: The Top Word
The lesson we have learned is the same one those attendees in Nashville told me, that accountability doesn’t come easy…or naturally in many organizations.
See If You Agree: Stay Interviews Represent the Third Type of Question
Stay Interviews cut turnover and improve engagement because they drive supervisors to talk with their employees about work issues that matter to each individual employee. And sometimes about non-work issues that matter, too.
Connecting Thanksgiving, Poverty, and Stopping Absences (2018)
I spent part of Thanksgiving reading about poverty, recognizing the irony when most of us are noting our abundances. My reasons were my natural interest stemming from an undergraduate degree in sociology, along with a specific drill-down on how can…
Take 3 Steps…Literally…To Fix Turnover and Engagement
Wherever you are right now, please do the following: 1. Stand up 2. Take 3 steps to your right 3. Tell yourself the top 5 things your company is doing to improve retention and engagement 4. Move back to your…
The Missing $ Piece: How HR Can Ask Finance To Help With Cutting Turnover
Few sentences produce more HR loneliness than the dreaded direction we receive after turnover or engagement reports are analyzed, specifically, “HR, go fix it”. One way to end that loneliness is to ask Finance to help with solutions, especially your…
Yes, HR, You Were Always Right: You Cannot Solve Turnover By Yourself
800 hands immediately shot up in the air. This was the scene at the SHRM Annual Conference in Chicago last month, when I addressed a large crowd on “Cutting Turnover by 40% and More”. When I said “Raise your hand…
Stay Interviews, Probing, & “We Need More Staff”
Some managers give a knee-jerk twinge when asked to conduct Stay Interviews, to meet with their individual employees to learn how to make their jobs better. They instinctively fear a rebound response of something they can’t control like pay, promotions,…
Can Washington Legislation Make Turnover Even Worse?
I can’t think of a time when decisions made in Washington have so much impact on whether your employees stay or leave. Three areas of legislation come to mind that will likely make employee turnover even worse than it is…
Is There An Exit Interview That Works For Turnover?
Everyone knows the drill: employee quits, HR or the manager asks questions about why they quit, a report with the reasons is drafted and distributed, then nothing happens. When speaking at conferences and in-house management meetings, I like to poke…