Why “Team Leaders” Matter
The organization that leveraged team leaders cut turnover by greater than 30%, while the other company saw much smaller reductions.
Would Bears Get Stay Interviews Right?
The images you see here look fresh off the internet, but they were actually taken last Wednesday in our yard. From inside, of course. We live in the one zip code in Florida most known for its black bear population,…
Tough Issues Training:
Employees might surface an issue that is real to them, and one we cannot find an immediate fix for. Tough issues training is key for leaders to manage expectations.
Stay Interviews Can’t Save Everyone, But Who Can They Save?
A recent Forbes article told the sorry story of a manager losing a top employee out of the blue. One of those “everything seemed OK and then he quit” examples every manager has endured. I have to wonder how effectively the manager in our story asked about the employee’s interests and needs.
Connecting Thanksgiving, Poverty, and Stopping Absences (2018)
I spent part of Thanksgiving reading about poverty, recognizing the irony when most of us are noting our abundances. My reasons were my natural interest stemming from an undergraduate degree in sociology, along with a specific drill-down on how can…
The Missing $ Piece: How HR Can Ask Finance To Help With Cutting Turnover
Few sentences produce more HR loneliness than the dreaded direction we receive after turnover or engagement reports are analyzed, specifically, “HR, go fix it”. One way to end that loneliness is to ask Finance to help with solutions, especially your…
Hats, Client Focus, and Employee Retention
I’m flying home from delivering a keynote address on employee retention to executives of Reser’s Fine Foods in the suburbs of Portland, Oregon. After the address one of the group gave me a Reser’s hat, the baseball kind. I’ve never…
The Link Between Biology and Employee Turnover
I was a strong high school student but faked my way through the sciences. While decades ago, my memory of walking into sophomore biology class is frighteningly clear, seeing a foreign-looking five-syllable, science-like word on the board, followed by its…
Employee Retention, Engagement, & Pinning Tails on Donkeys
About 20% of the executives we talk with say something like this: “We understand why you want our leaders to have retention goals, but that’s difficult here because our employees report to more than one supervisor.” The background is this…
Should Every Manager/Employee Meeting Be About Performance?
Almost every type of manager/employee meeting is a one-way street. We have many names for these meetings…project updates, status checks, performance reviews of course, and in call centers they are called monitoring meetings. That’s when employees sit with their managers…