This story is the genesis of my completely re-directing my career by taking one idea…how to cut turnover…and launching my second-half entrepreneurial work life.
If improving engagement and retention is top of your priority list, consider changing the idea that every Employee/Manager meeting should be about performance.
Think about it. What if we changed the direction of just one meeting?
Many companies rely on engagement surveys as the key to improving their employee engagement and retention programs. Although surveys bring in data, they don't provide solutions. Why? There are 4 missing pieces missing that keep you from having an effective engagement and retention process with real measurable results.
Manager disengagement is a major problem, a very significant obstacle to productivity. We sometimes use the term “exponential” to exaggerate some issue, some statistic, but in this case that term is a fit, knowing that the less engaged your managers are, the less engaged their teams and individual employees become.
I’m looking forward to speaking at the SHRM21 annual conference in Las Vegas next week, and while I speak at the conference each year, this year I have been asked to prove that managers cause turnover and disengagement rather than HR. Here is a preview of my Mega Session.
If I asked SHRM why engagement and retention are not on their list, I suspect they would tell me the primary tools for engagement and retention are surveys and SHRM has stayed away from the survey business.
Let’s be direct. U.S workers are quitters. And a recent experience put that into full perspective when a client company executive said, “Let’s just work on cutting turnover in the U.S. Our Canadian plants always have low turnover”. Other executives have said similar things over the years so this time I looked it up.
How hard is it to understand that employees do want recognition, communication, and career coaching…but they want it from their boss? Yet we persist to believe one-size-fits-all programs are worthy substitutes for our managers performing their jobs. So there is no mystery why employee engagement has been stuck for 20 years.
SHRM, the global Society for Human Resource Management, asked me to be a guest on a recent episode of the All Things Work podcast regarding the unique challenges of engaging employees effectively during the pandemic. You can listen to the ideas I shared with host Tony Lee.
In their weekly member newsletter yesterday, SHRM predicted a turnover “tsunami” once the pandemic ends, re-surfacing that employee retention is at major risk regardless of today’s unemployment rate.