Jim Harris is the Human Resources Director of BOST, Inc, a non-profit organization located in Western Arkansas that provides services to individuals with disabilities. After hearing Retention Institute Founder Dick Finnegan speak at the 2010 SHRM Annual Conference, Jim enrolled in the Certified Employee Retention Professional Program where he gained access to a complete set of employee retention tools based on Dick´s acclaimed book, “Rethinking Retention in Good Times and Bad”. In addition to greatly improving retention for his organization as noted above, Jim is also earning up to 26 SHRM re-certification credits by participating in the CERP program.