Who Drives Retention Success? Gallup Says Your Team Leaders
Gallup’s CEO, Jim Clifton, very purposefully used the phrase, “team leaders” in a subtitle of one of his books. Why do I agree this specific role is crucial? Because team leaders are in their employees’ faces every day, providing instruction, feedback, and building relationships. Jim knows team leaders’ impact employee retention, and so do we. When it comes to cutting employee turnover - team leaders are the front line for building trust.