We have a client with very high entry-level turnover where we are implementing customized solutions to fix it. And we WILL fix it. But this story is about the top of the organization rather than the bottom.
My first Tony encounter began with a SHRM conference in Las Vegas, circa 2009. Somehow, I learned that Zappos was sponsoring tours at their nearby headquarters, so I signed up, boarded their bus, and toured their facility.
This is a time when not only top performers can go anywhere, but all employees are taking stock of their own happiness, their families’ health and stability, and asking what matters to them most. Connecting, communicating, and applying Stay Interviews has never mattered more.
One tactic kept jumping out, that employee referrals out-perform and out-stay other employees…and the research even indicated they tend to work for less money.
Never waste your time again asking an employee why she’s leaving. Never analyze a vendor’s data regarding why your employees leave. Never compile data into a report to tell your top team why your employees are quitting. Never report the top 5 reasons why employees quit ever again.
The correct answer is your CFO…your chief financial officer…even though Spiderman would make work more fun. Everyone on your top team including your CEO should look to your CFO to provide teeth for your engagement and retention efforts.
Doesn’t the thought of a new hire who sees work as a calling sound nearly the same as someone who is highly engaged in her work? And has her attention focused on improving her performance and learning more rather than looking for other jobs online?
There is a new bug going around and I’m afraid we are all going to catch it. The bug is you will lose several high-performing employees because they will choose…
What does science tell us about cutting turnover and improving engagement? Do scientific studies mention exit interviews? Employee surveys? Focus groups? Salary surveys? Benefits benchmarks?
Does any metric across your entire company matter more than employee engagement? Or employee retention? Unless you are creating revenue entirely with robots, the answer is no. As you consider this, also consider that top-performers generate as much productivity as four workers, so it is essential that you know what each of them thinks about...