Articles Archives - Page 18 of 21

The Wall Street Journal Stunner Fact About Employee Retention

February 9, 2021
Richard Finnegan
Articles

Remember way back when, before the pandemic, when it was hard to find qualified candidates for most jobs? That was February 2020, exactly one year ago, when our unemployment rate hit its floor of 3.5%. Consider the off-setting turbulence that same market will face in 2021 if unemployment falls to 3.2% within a year.

How Much Do Managers’ Spans of Control Influence Turnover Rates?

February 2, 2021
Richard Finnegan
Articles

There needs to be a new-found mathematical equation that says (1) if you have high turnover that impacts productivity and (2) you have high spans of control and (3) you have a clue about how much turnover costs, then (4) maybe you should rethink your high spans of control.

How to Measure Employee Engagement

January 26, 2021
Richard Finnegan
Articles

Employee engagement is a fuzzy concept that usually generates a fuzzy metric. Most of us conduct employee engagement and we assume the results never vary, that somehow a one-time snapshot on the third Thursday in March reflects how our employees feel about their jobs every day.

Yes, Stay Interviews Cut Turnover in Lithuania

January 19, 2021
Richard Finnegan
Articles

The bottom line is PEPCO’s Baltic states’ turnover has decreased by 67%...and PEPCO has yet to leverage the full power of Stay Interviews as they have taken them to the Area Manager and Store Manager levels only. Kristina tells me the likely next step is to implement Stay Interviews to include all PEPCO employees.

Employee Retention Science Always Wins

January 11, 2021
Richard Finnegan
Articles

The fight wasn’t fair because science was on my side when I played my “test the booth” game, one could even say I cheated. On one side was me, holding onto the correct answer as to why employees leave like a gambler with four aces, while on the other side was a salesperson trying to make a buck.

The Newest Thing I Learned About Stay Interviews

December 15, 2020
Richard Finnegan
Articles

We have a client with very high entry-level turnover where we are implementing customized solutions to fix it. And we WILL fix it. But this story is about the top of the organization rather than the bottom.

How I Knew Good Guy Tony Hsieh

December 8, 2020
Richard Finnegan
Articles

My first Tony encounter began with a SHRM conference in Las Vegas, circa 2009. Somehow, I learned that Zappos was sponsoring tours at their nearby headquarters, so I signed up, boarded their bus, and toured their facility.

The Big COVID-19 Surprise: How Many Employees Are Quitting Their Jobs?

December 1, 2020
Richard Finnegan
Articles

Trained as an economist, Bill Conerly writes a column for Forbes which I always look out for, in part because he once wrote an article about my work.

This is a time when not only top performers can go anywhere, but all employees are taking stock of their own happiness, their families’ health and stability, and asking what matters to them most. Connecting, communicating, and applying Stay Interviews has never mattered more.

How To Give Your Employees Extra Money For the Holidays

November 24, 2020
Richard Finnegan
Articles

One tactic kept jumping out, that employee referrals out-perform and out-stay other employees…and the research even indicated they tend to work for less money.

Attention CEOs: Help Your HR Professionals Save 20 Hours Each Month

November 17, 2020
Richard Finnegan
Articles

Never waste your time again asking an employee why she’s leaving. Never analyze a vendor’s data regarding why your employees leave. Never compile data into a report to tell your top team why your employees are quitting. Never report the top 5 reasons why employees quit ever again.