Almost every type of manager/employee meeting is a one-way street. We have many names for these meetings…project updates, status checks, performance reviews of course, and in call centers they are called monitoring meetings. That’s when employees sit with their managers…
Everyone knows the drill: employee quits, HR or the manager asks questions about why they quit, a report with the reasons is drafted and distributed, then nothing happens. When speaking at conferences and in-house management meetings, I like to poke…
We met recently with the top HR team for a major call center corporation. During the meeting we heard there is no reason to conduct a turnover cost study because both the CEO and CFO get it, that turnover is…
Let’s look at a shockingly stark contrast that applies to all of us in Human Resources and Recruiting. Here is a summary of what CEO's say they need most from a few recent studies and publications: • SHRM: Top challenge…
Often people ask how can a manager who hasn’t built trust do so by conducting Stay Interviews. We usually then rattle off the four skills we train managers to use: listen, probe, take notes, and take responsibility. They wonder what…
Companies large and small pour dollars and sweat into solving engagement and retention for millennials by hiring consultants, sending HR to conferences, and conducting focus groups… all trying to find the secret sauce to motivate these alien creatures. Here’s a…
Deloitte said recently that U.S. companies, including non-profits, are spending $1.53 billion each year to improve employee engagement and retention. I would suggest we substitute the word “spending” with “flushing” to make it more accurate as Gallup says employee engagement…
We know in our hearts employee engagement is important, but in 2016 did you carry it out in the same way you always have? Did you do a survey? Compare the results to the prior years' or established benchmarks? Did…
Most of us have never considered the U.S. military having turnover problems…and for that matter haven’t seen the words “military” and “turnover” in the same sentence. The short answer to the question posed here is “yes”, in the eyes of…
When speaking at conferences I ask audiences to raise their hands if their employee engagement scores have gone up in the past two years. Few flinch, and most look around to see if they see if any other hands have…