Florida Hospital Zephyrhills

CEO Doug Duffield fully understood the all-in cost of turnover and its impact on patient services.

This CEO also saw that employee surveys followed by employee programs was the wrong prescription for sustained engagement and retention improvement. We helped Florida Hospital Zephyrhills establish retention goals, report turnover’s costs, and trained each manager to conduct Stay Interviews with their teams. The next twelve months saw nurse turnover decline from 24% to 16%, and a full 33% improvement in overall turnover