Seasoned Leadership.
Fresh-thinking.
The C-Suite Analytics solutions reflect our company name. While others approach employee retention and engagement with their full focus on human resources-driven programs, our research confirms that solving these critical business issues requires business-driven solutions that start at the top.
Dick Finnegan
THE Turnover Expert…Speaker, Author, & CEO, C-Suite Analytics
Dick Finnegan is THE global turnover expert, having cut turnover by 30% and more for healthcare, manufacturing, logistics, distribution centers, call centers, and other industries…and on all six inhabited continents.
Dick has authored the top-selling SHRM-published book in history, The Power of Stay Interviews, along with four other books. BusinessWeek magazine has said “Finnegan offers fresh thinking for solving the turnover problem in any economy”. He has been similarly cited by Forbes, Chief Executive Magazine, and Consulting Magazine.
As a supremely rated speaker, Dick Finnegan opens executives’ eyes to turnover’s mega-impact on their productivity and profits, and provides strongly-researched and business-driven ways to fix turnover, comparing those same solutions to the ways organizations improve sales and service.
He holds bachelors and graduate degrees from The Pennsylvania State University and lives in Orlando, Florida.
Hear from Dick throughout the month on his blog and follow him on twitter @Dick_Finnegan
Sherri Merbach
Managing Director
Sherri Merbach is an engaging speaker who provides an interactive audience engagement honed through her years as a Disney Institute edu-train-ment facilitator. Sherri tells engaging stories while walking her audience through change processes, building consistent back-and-forth dialogue with each participant as well as the group.
Sherri is an executive coach and leadership development expert, and is also Managing Director of C-Suite Analytics where she helps companies cut employee turnover 30% and more.
Known for her ability to connect with both CEOs, leaders at all levels, and front-line employees, Sherri Merbach brings three distinct credentials to her clients. Sherri is a business executive first, having earned her CPA designation while working with a top-5 global accounting firm and subsequently earning her MBA degree. She then made the non-traditional leap from accounting to human resources at Walt Disney World, training executives at the acclaimed Disney Institute and solving complex organizational development issues across Disney’s parks and resorts. Career three leveraged Sherri’s business and consulting experiences where she was an executive leader for sales recruiting and training teams at several leading vacation ownership organizations.
Sherri Merbach delivers results by leveraging her business-driven skills.
Timothy Juergensen, D. A.
Principal, Business Development and Delivery
Timothy Juergensen brings to C-Suite Analytics over 30 years of experience in Human Resources, Organizational Development and Talent Management. He is collaborative and energetic, and over the course of his career as both an entrepreneurial consulting business owner and as an internal senior human resources leader (VP/CHRO), has collaboratively designed and led Human Resource and Talent Management functions across the globe in both the private and public sectors, and across multiple industries.
Cutting turnover through helping leaders build trust with their team members has been a hallmark of Tim’s many career accomplishments. In Tim’s most recent position as SVP and CHRO at Covenant Health, he partnered with C-Suite Analytics in leading a cultural transformation where turnover was reduced by over 40% in eighteen months, with a realized savings of over $3.5 million. Specifically, RN and vocational nurse turnover was sustainably reduced from over 30% to just 8.5%.
Tim has numerous certifications including a Six Sigma Black Belt, Leadership and Customer Service Certifications from the Disney Leadership Institute, and certifications in the DDI 360 Leadership Mirror and the Predictive Index Assessment Tool. Tim also is a graduate of DDI’s inaugural class of its highly respected Change Management University.
A little-known fact about Tim . . . he started his career as a professional violinist and orchestral conductor, playing with major symphony orchestras in Indianapolis and Chicago, and touring with the likes of Tony Bennett, Bob Hope, Linda Evans and Doc Severinsen. He’s still fiddling . . . instead of going to the gym!
Bill Cunningham
Technology Director
Bill Cunningham is a serial entrepreneur in the software and technology space. He’s been directly involved with six startups and advised, counseled, and coached hundreds more. Bill spent the first fifteen years of his career focusing on selling and marketing high-technology products with companies such as AT&T, Data General, and Apple Computer. After his corporate career, Bill launched six technology startups.
Bill’s latest venture was his launch of apfelkultur LLC to develop software. Before starting apfelkultur LLC, Bill was Dean of SugarCreekU. He first met CEO Dick Finnegan, who was implementing C-Suite Analytics’ Complete Turnover Strategy as part of SugarCreek’s overall mission to improve employee retention and engagement.
Through their shared experiences, Dick and Bill saw the need for a software-based technology solution that simplifies data entry, tracking, and reporting so clients can continue their successful momentum after the initial retention solution implementation. The result is RetentionTrack®.
Bill has also been an Assistant Professor of Entrepreneurial Studies at Xavier University and the Director of the Xavier Entrepreneurial Center.
He holds a B.S. in Electrical Engineering from Worcester Polytechnic Institute and an MBA from the Amos Tuck School of Business Administration at Dartmouth College.
Lora Fish, SHRM-SCP
Employee Retention Consultant
Lora Fish, SHRM-SCP, has 30 years of experience improving employee retention and engagement at all career levels in varied industries including healthcare, manufacturing, logistics, government, and non-profits.
After managing programs that prepared more than 3,000 job seekers to be workforce-ready and seeing the struggle businesses had keeping employees, Lora went looking for better ways to teach businesses how to hold on to their workers. She discovered Dick Finnegan’s book “HR’s Greatest Challenge” and took it a step further by becoming a Certified Stay Interview Expert.
Leveraging her experience and her training, she now works nationwide supporting leaders in their retention and engagement efforts. She connects to her clients and leaders through a down-to-earth style, helping each leader to make a personal connection to the material, garnering active participation, and getting them excited to implement what they have learned. Lora enjoys it most when leaders routinely surprise themselves by how quickly and effectively, they are building their leadership skills through learning how to listen and improving how they support their teams.
Lora offers every client step-by-step support and best practices while encouraging customization for their unique needs. Recently, she helped Sysco Distribution cut turnover by 29% in the first 9 months by implementing Finnegan’s Arrow with special focus on a revamped hiring approach, training leaders to conduct Stay Interviews, and holding them accountable to retention goals.
Lora has a BSBA in Human Resources Management from Ohio State University and is especially adept with the challenges of workers who experience daily instability. She is certified as a Workplace Stability Facilitator and Getting Ahead in the Workplace Facilitator. She plays ukelele and gets outside every chance she can.
Jerry Salsburg
Employee Retention Consultant
Jerry is an innovative talent development leader with the aptitude to balance strategic decisions with a hands-on approach. He has led cross-functional teams and collaborated with key members to define and execute development program deliverables. He is an effective critical thinker and problem-solver with outstanding interpersonal skills, leadership ability, and business acumen.
Jerry has deep experience in the healthcare, professional services, aerospace & defense, and pharmaceutical industries. His specialization spans the realms of leadership and organizational development, encompassing adeptness in culture-building, team facilitation, performance consulting, and the nuanced art of executive coaching. His extensive domestic and international work in has impacted Leaders and individual contributors at all levels of the organization. Jerry honed his craft through many years of collaboration with companies such as Deloitte, Lockheed Martin, Glaxo SmithKline, and the Pennsylvania Hospital System. He has a strong track record of helping companies build the people-management capabilities needed to meet the challenges of an evolving workforce.
Jerry graduated Suma Cum Laude from La Salle University with a Bachelor of Arts in Psychology, and Villanova University with a Master of Science in Human Resource Development and a minor in Organization Development.
Explore Books by Dick Finnegan:
The Power of Stay Interviews for Engagement and Retention
This guide explores the practical value of the stay interview, a preventive tool in employee retention that proactively addresses potential issues that affect workplace morale and potential loss of staff.
Rethinking Retention in Good Times and Bad
How do organizations keep the workers they want? Until now, employee retention strategies have been based on instincts rather than research. Employee turnover has been a problem for all organizations.
Raise Your Team’s Employee Engagement Score
This handbook for managers takes them from receiving their department’s engagement score to building an engagement improvement plan that works…and earns them a higher score during the next survey administration. The focus in one-on-one engagement versus one-size-fits-all programs.
The Stay Interview: A Manager’s Guide to Keeping the Best and Brightest
It’s the worst sort of surprise: a valued and seemingly happy employee gives his notice. Can you do anything at this point? Probably not. Could you have anticipated the departure? Absolutely.
HR’S GREATEST CHALLENGE: Driving the C-Suite to Improve Employee Engagement and Retention
HR’s Greatest Challenge is the consummate guide for HR and c-suite executives to solve engagement and retention as business issues, driving solutions through leaders based on costs, goals, and accountabilities.
Connect with the C-Suite Analytics Team
The power of an absolute retention strategy from the experts at C-Suite Analytics
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